We have concerns regarding our sales and service people. We need to see more intensity and passion. How do we help these people get there?
THOUGHTS OF THE DAY: What is it that you’re trying to accomplish? Define your real objectives. Give people a mission worth caring about. Take time to prepare your message so that it’s well received. Practice being adaptable.
We have a couple disgruntled employees, who don’t like change. They’re good workers who generally support the company, and I value their overall contribution. But lately we’ve had to make some significant changes in how we do things to meet customer demands. How do I get these employees over the buy-in hurdle, so they can do their best to contribute?
Thoughts of the Day: As owner of the business, think through your role. Build work groups that have the authority to implement Let employees work through the “how” of implementing changes. Draw on successful experiences to build confidence. Don’t be afraid to talk about the downside of sticking with the past. Show employees how personal growth links with superior personal and business outcomes.
As a leader, I know I’ve made a big mistake, more than once. By taking things away when people couldn’t get everything done, I’ve taught them to throw their hands up and throw in the towel. How do I teach people to stick with it and climb up that big hill, overcoming more challenges than they think they can, without having them get lost, and without jeopardizing the business’ progress? Appreciate the help!
Thoughts of the Day: Manage your expectations into the realm of reality. Be willing to let people fail. Listen carefully to what’s going on. Build an expandable toolkit. Put the customer front and center.
I’m not aggressive and I have to get it done. I’m a nice guy, but while I tend to see the best in other people, I know I also get walked on by vendors, customers and sometimes even employees. How do I find the balance?
THOUGHTS OF THE DAY: Think about what makes you call yourself a “nice guy.” Hone skills that are synonymous with leadership. Make sure you’re clear about where you want to go with the company. Make asking for input a sign of strength, not weakness.
We’re worried about how one of our supervisors is going to react. We don’t want to lose him, but we’re going to have to bring in a manager over him. This employee is clearly our star technical person. But he doesn’t have the scope or experience to manage the department as it continues to grow.
Thoughts of the day: First and foremost, your job as CEO and owner is to do what’s best for the company. Make it clear this is a reorganization in preparation for a growth spurt. Make the changes you need to make and be prepared for all variety of outcomes.