Books We Love!

2010

“Bookkeepers’ Boot Camp: Get a Grip on Accounting Basics” by Angie Mohr “Customer Service for Dummies” by Karen Leland and Keith Bailey
“The Smart Interviewer, Tools and Techniques for Hiring the Best”, by Bradford Smart “Optimizing Back Office Operations: Best Practices to Maximize Profitability”, by Zahid Khalid.
“Turnaround: How to Turn Your Business into a Debt-free Money Machine”, by Arnold S. Goldstein “Zapp! The Lightning of Empowerment: How to Improve Productivity, Quality and Employee Satisfaction”, by William Byham and Jeff Cox.
“A Simple Guide to Turning a Profit as a Contractor”, by Melanie Hodgdon and Leslie C. Shiner “Found Money: Simple Strategies for Uncovering the Hidden Profit and Cash Flow in Your Business”, by Steve Wilkinghoff.
“Generation to Generation: Life Cycles of the Family Business”, by Kelin Gerick, John Davis, Marion McCollom Hampton and Ivan Lansberg “The Checklist Manifesto: How to Get Things Right”, by Atul Gawande.
“Run Your Business Like a Fortune 100: 7 Principles for Boosting Profits,” by Rosalie Lober “17 Rules Successful Companies Use to Attract and Keep Top Talent: Why Engaged Employees Are Your Greatest Sustainable Advantage,” by David Russo
“Mergers and Acquisitions from A to Z,” by Andrew J. Sherman “Coaching Sales People into Sales Champions,” by Keith Rosen
“Surrender to Win: Regain Sanity by Strategically Relinquishing Control,” by Laura Harris “To Profit or Not to Profit: The Commercial Transformation of the Nonprofit Sector,” by Burton A. Weisbrod
“Turning Training Into Learning: How to Design and Deliver Programs that Get Results,” by Sheila W. Furjanic and Laurie A. Trotman “Purchasing” (Barron’s Business Library) by Michael Harding and Mary Lou Harding
“Hiring Smart, How to Predict Winners and Losers in the Incredibly Expensive People-Reading Game,” by Pierre Mornell “The Harvard Medical School Guide to a Good Night’s Sleep,” by Lawrence Epstein and Steven Mardon
“Strategic Marketing Management” by Alexander Chernev, Philip Kottler “How To Hire & Manage Market Research Agencies,” by Kathryn Korostoff
“The New Rules of Marketing and PR: How to Use Social Media, Blogs, News Releases, Online Video, and Viral Marketing to Reach Buyers Directly,” by David Meerman Scott “Winning the Professional Services Sales: Unconventional Strategies to Reach More Clients, Land More Profitable Work, and Maintain Your Sanity,” by Michael W. McLaughlin
“Growing Great Employees: Turning Ordinary People Into Extraordinary Performers” by Erika Andersen “The Compensation Handbook” by Lance Berger and Dorothy Berger
“The Basics of Process Mapping” by Robert Damelio “Management Skills For New Managers” by Carol W. Ellis
“Proactive Sales Management: How to Lead, Motivate and Stay Ahead of the Game” by William “Skip” Miller. “Energize Growth NOW: The Marketing Guide to a Wealthy Company” by Lisa Nirell.

2009

“The Sales Bible: The Ultimate Resource, New Edition”, by Jeffrey Gitomer. “The Fundamentals of Business-to-Business Sales & Marketing” by Joe Coe.
“Stop Hiring Failures” by Steve Springer. “Coaching Salespeople into Sales Champions: A Tactical Playbook for Managers and Executives” by Keith Rosen.
“Employee Engagement: A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyalty” by Brad Federman. “The Art of M&A Integration Second Edition: A Guide to Merging Resources, Processes and Responsibilities,” by Alexandra Reed Lajoux.
Try “Gross Margin, 26 Factors Affecting Your Bottom Line”, by Bill Lee. “Supplier Evaluation and Performance Excellence”, by Sherry R. Gordon.
“A Colossal Failure of Common Sense, The Insider Story of the Collapse of Lehman Brothers”, by Lawrence G. McDonald. “How to Buy and/or Sell a Small Business for Maximum Profit”, by Rene V. Richards.
“Balanced Scorecards & Operational Dashboards with Microsoft Excel,” by Ron Person. “Accounting for Non-Accountants, The Fast and Easy Way to Learn the Basics,” by Wayne Label.
“Building Great Customer Experiences”, by Colin Shaw and John Ivens. Total Relationship Marketing, Third Edition: Marketing management, relationship strategy, CRM, and a new dominant logic for the value-creating network economy,” by Evert Gummesson.
“The Upside of the Downturn: Ten Management Strategies to Prevail in the Recession and Thrive in the Aftermath” by Geoff Colvin. “Effective Succession Planning: Ensuring Leadership Continuity And Building Talent From Within” by William J. Rothwell
“The Complete Guide to Buying a Business” by Fred Steingold. “Contractor’s Survival Manual” by William D. Mitchell.
“Paid In Full”, by Timothy R. Paulsen. “The Big Book of Small Business: You Don’t Have to Run Your Business by the Seat of Your Pants”, by Tom Gegax.
“Create Your Own Employee Handbook: A Legal & Practical Guide”, by Lisa Guerin & Amy DelPo. “Marketing Your Retail Store in the Internet Age”, by Bob Negen and Susan Negen.
“Dewalt Construction Estimating Professional Reference”, by Adam Ding. “Payroll Best Practices”, by Steven M. Bragg.
“Business Forecasting: A Practical, Comprehensive Resource for Managers and Practitioners”, by Robert A. Krueger. “What To Do When You Become The Boss: How New Managers Become Successful Managers”, by Bob Selden.
“365 Ways to Motivate and Reward Your Employees Every Day: With Little or No Money”, by Dianna Podmoroff. “Stop Hiring Failures!”, by Steve Springer.
“Veterinary Office Practices”, by Robert Kehn. “Meeting Excellence: 33 Tools to Lead Meetings That Get Results”, by Glenn Parker and Robert Hoffman.
“Pro-Active Sales Management: How to Lead, Motivate, and Stay Ahead of the Curve”, by William “Skip” Miller. “Business and Competitive Analysis: Effective Application of New and Classical Methods”, by Craig S. Fleisher and Babette E. Sansoussan.
“How To Say It: Marketing with New Media: A Guide to Promoting Your Small Business Using Websites, E-zines, Blogs and Podcasts”, by Lena Claxton and Alison Woo. “The Road to Success; How to Manage Growth”, by Mandy Kwestel, Michael Preston, Gary Plaster.
“Competitive Intelligence, Fast, Cheap and Ethical”, by Rob Duncan. “How To Manage Problem Employees: A Step-By-Step Guide for Turning Difficult Employees into High Performers”, by Glenn Shepard.
“Try Cloud Computing: Web Based Applications That Change the Way You Work and Collaborate Online”, by Michael Miller. “How We Decide”, by Jonah Lehrer.
“Web Design and Marketing Solutions for Business Websites”, by Kevin Potts. “Recession Storming: Thriving in Downturns through Superior Marketing, Pricing and Product Strategies”, by Rupert M. Hart.
“The Return of Depression Economics and the Crisis of 2008”, by Paul Krugman. “Sales Management Power Strategies: Building a Replicable and Scalable Sales Process”, by Paul R. DiModica.
“Financial Management 101: Get A Grip On Your Business Numbers”, by Angie Mohr. “The Ultimate Guide to a Successful Business Website- The Non-Technical Person’s Handbook on How to Hire a Web Designer and Manage the Creation, Design and Marketing of a Successful Business Website”, by Jason P O’Connor.
“Small Business Cash Flow: Strategies for Making Your Business a Financial Success”, by Denise O’Berry. Guerrilla Trade Show Selling: New Unconventional Weapons and Tactics to Meet More People, Get More Leads, and Close More Sales”, by Jay Conrad Levinson, Mark S. A. Smith, Orvel Ray Wilson.
“What To Do When You Become The Boss: How new managers become successful managers”, by Bob Selden “Recession Storming: Thriving in Downturns through Superior Marketing, Pricing and Product Strategies”, by Rupert Hart.
“The 22 Immutable Laws of Marketing: Violate Them At Your Own Risk”, by Al Ries, Jack Trout. “How You Make the Sale”, by Frank MaNair.

2008

“How To Succeed as a Business Owner . . . And Still Have a Life”, by Bill Collier. “The Employee Compensation Solution: How to Develop an Employee Driven Rewards System”, by John E. Tropman.
“Big Business Marketing for Small Business Budgets”, by Jeanette Maw McMurtry. “The 17 Indisuptable Laws of Teamwork Workbook: Embrace Them and Empower Your Team”, by John C. Maxwell.
“The Core Value Proposition: Capture the Power of Your Business Building Ideas”, by Jack G. Hardy. “Never Hire A Bad Sales Person Again: Selecting Candidates Who Are Absolutely Driven to Succeed”, by Christopher Croner and Richard Abraham.
“The Ultimate Small Business Marketing Toolkit: All the Tips, Forms and Strategies You’ll Ever Need”, by Beth Goldstein. “Managing Performance to Maximize Results”, by Harvard Business School Press.
“How To Manage Problem Employees: A Step-By-Step Guide for Turning Difficult Employees into High Performers”, by Glenn Shepard. “Small Business Survival Guide: 12 Surefire Ways for Your Business to Survive and Thrive”, by Barbara Weltman and Jerry Silberman.
“Breakthrough Business Results With MVT”, by Charles Holland and David Cochran. “Financial Intelligence: A Manager’s Guide to Knowing What the Numbers Really Mean”, by Karen Berman, Joe Knight, John Case.
“101 Ways to Market Your Business: Building a Successful Business with Creative Marketing”, by Andrew Griffiths. “Permission Marketing: Turning Strangers Into Friends and Friends Into Customers”, by Seth Godin.
“Coaching Sales People Into Sales Champions: A Tactical Playbook for Managers and Executives”, by Keith Rosen. “Hiring the Best: Manager’s Guide to Effective Interviewing and Recruiting, Fifth Edition”, by Martin Yate and Martin John Yate.
“The Accountable Leader: Developing Effective Leadership through Managerial Accountability”, by Brian Dive. “Word of Mouth Marketing: How Smart Companies Get People Talking”, by Andy Sernovitz and Guy Kawasaki.
“Masters of Enterprise: Giants of American Business from John Jacob Astor and J. P. Morgan to Bill Gates and Oprah Winfrey” by H. W. Brands. “Timing Your Office Lease – A Timeline for Finding and Negotiating Office Space”, by Robert A Miller, Co-author Brian L. Miller.
“Balanced Website Design: Optimizing Aesthetics, Usability and Purpose”, by Dave Lawrence and Soheyla Tavakol. “How to Start and Run Your Own Corporation: Corporations for Small Business”, by Paul Tulenko.
“Gemba Kaizen, A Common Sense, Low Cost Approach to Management”, by Masaaki Imai. “Peak Performance: Aligning the Hearts and Minds of Your Employees”, by Jon R. Katzenbach.
“Buy-Sell Agreement Handbook: Plan Ahead For Changes In Ownership of Your Business”, by Anthony Mancuso and Bethany K. Laurence. “Computer Storage, A Manager’s Guide”, by Phil Haylor.
“Designing Solutions for Your Business Problems: A Structured Process for Managers and Consultants”, by Betty Vandenbosch. “The Networking Survival Guide: Get The Success You Want By Tapping Into The People You Know”, by Diane Darling.
“Get Clients Now! A 28-Day Marketing Program for Professionals, Consultants and Coaches”, by C. J. Hayden. “Try Co-Opetition: A Revolution Mindset That Combines Competition and Cooperation: The Game Theory Strategy That’s Changing the Game of Business”, by Adam M. Brandenburger and Barry J. Nalebuff.
“Ultimate Credit and Collections Handbook”, by Michelle Dunn. “Recession Storming: Thriving in Downturns through Superior Marketing, Pricing and Product Strategies”, by Rupert M. Hart.
“Developing Business Strategies”, by David Aakar. “The First Time Trainer, A Step-By-Step Quick Guide for Managers, Supervisors, and New Training Professionals”, by Tom. W. Goad.
“Try Small Business Accounting”, by Daniel Sitarz. “Failure, Inc.. 52 Ways to Go Under In Business”,
“The Irresistible Offer: How to Sell Your Product or Service in 3 Seconds or Less”, by Mark Joyner. “Integration of Family-Owned Business Succession with Turnover and Lifecycle Models: Development of a Successor and Retention Model”, by R. W. Griffeth, D. G. Allen and R. Barrett.
“New Product Development for Dummies”, by Robin Karol and Beebe Nelson. “Public Relations, the Complete Guide”, by Joe Marconi.
“IT Disaster Recovery Planning for Dummies”, by Peter Gregory and Philip Jan Rothstein. “The CRM Handbook, A Business Guide to Customer Relationship Management”, by Jill Dyche.
“Self Help Stuff That Works”, by Adam Khan. “Entrepreneurial Momentum: CEOs from the Worlds Fastest Growing Private Companies On Gaining Traction for Your New Business Venture”, By Inside the Minds.
“Perpetuating the Family Business: 50 Lessons Learned From Long Lasting, Successful Families in Business”, by John Ward. “Why We Shop, Emotional Rewards and Retail Strategies”, by Jim Pooler.

2007

“Creative New Employee Orientation Programs: Best Practices, Creative Ideas, and Activities for Energizing Your Orientation Program”, by Doris M. Sims. “365 Ways to Motivate and Reward Your Employees Every Day: With Little Or No Money” , by Dianna Podmoroff.
“The Peter Principle”, by Laurence Peter and Raymond Hull. It’s a classic. “Competitive Intelligence: How to Gather, Analyze, and Use Information to Move Your Business to the Top”, by Larry Kahaner.
“The Fast Forward MBA in Business Planning for Growth”, by Philip Walcoff. “Fool-Proof Marketing: 15 Winning Methods for Selling Any Product or Service in Any Economy”, by Robert Bly.
“The Language of Gifts, The Essential Guide to Meaningful Gift Giving”, by Deanna Washington. “Big Vision, Small Business: 4 Keys to Success Without Growing Big”, by Jamie S. Walters.
“TKO Hiring!: Ten Knockout Strategies for Recruiting, Interviewing and Hiring Great People”, by Dave Anderson. “Quality Without Tears, The Art of Hassle-Free Management”, by Philip B. Crosby.
“Mergers and Acquisitions Handbook for Small and Midsize Companies”, edited by Thomas West and Jeffrey D. Jones. “Now, Discover Your Strengths”, by Marcus Buckingham and Donald Clifton.
“Finance for Non-Financial Managers”, by Robert A. Cooke. “Fundamentals of Project Management”, by James P. Lewis.
“The Ultimate Board Member’s Book: A 1-Hour Guide to Understanding and Fulfilling Your Role and Responsibilities”, by Kay Sprinkle Grace. “BrandSimple, How the Best Brands Keep It Simple And Succeed”, by Allen P. Adamson and Martin Sorrell.
“How to Get the Financing for Your Small Business: Innovative Solutions from the Experts Who Do It Every Day”, by Sharon Fullen. “501+ Great Interview Questions For Employers and The Best Answers For Prospective Employees”, by Dianna Podmoroff.
“Grow Your Business”, by Mark Henricks. “From Baldridge to the Bottom Line: A Road Map For Organizational Change and Improvement”, by David W. Hutton
“The Networking Survival Guide: Get the Success You Want By Tapping Into The People You Know”, by Diane Darling. “Crisp: Systematic Succession Planning: Building Leadership From Within”, by Sandy Porkas.
“New Employee Orientation: Bringing People On Board Successfully”, by Charles M. Cadwell. “Create Your Own Website (Second Edition)”, by Scott Mitchell.
“You Can Compete: Double Sales Without Discounting”, by Bob Phibbs. “Standard Work For The Shopfloor”, by Productivity Press Development Team (editor).
“Super Service, Seven Keys To Delivering Great Customer Service . . . Even When You Don’t Feel Like It! . . . Even When They Don’t Deserve It!”, by Jeff Gee and Val Gee. “The Partnership Charter: How To Start Out Right With Your New Business Partnership (Or Fix The One You’re In)”, by David Gage.
“Guerrilla Marketing Excellence, the 50 Golden Rules For Small-Business Success”, by Jay Conrad Levinson. “Return on Customer, Creating Maximum Value From Your Scariest Resource”, by Don Peppers and Martha Rogers.
“The Art Of The Start: The Time-Tested, Battle-Hardened Guide For Anyone Starting Anything”, by Guy Kawasaki. “Crisp: Behavior-Based Interviewing: Selecting the Right Person for the Job (Crisp Fifty-Minute Series)”, by Terry Fitzwater.
“Journey To The Emerald City: Achieve A Competitive Edge By Creating A Culture of Accountability”, by Roger Connors and Tom Smith. “Close The Deal: 120 Checklists For Sales Success”, by Sam Deep, Lyle Sussman and the Sandler Sales Institute.
“Stop Hiring Failures!”, By Steve Springer. “Understanding Cash Flow (Finance Fundamentals for Non Financial Managers Series)”, by Franklin J. Plewa, Jr. and George T. Friedlob.
“Market Leadership Strategies for Service Companies”, by Craig Terrill and Arthur Middlebrooks. “Transcultural Leadership: Empowering the Diverse Workforce”, by George Simons, Carmen Vazquez and Philip Harris.
“Selling The Invisible”, by Harry Beckwith, 2001. “Try Employee Benefits, 6th Edition”, by Burton Beam Jr and John McFadden.
“Capture And Continue: Essential for Maximizing the Benefits of Business Ownership”, by Dana Barfield. “Managing for Results; A Fast Action Guide to Finding, Coaching and Leading Sales People”, by Ronald A. Marks.
“Pull Production on the Shop Floor”, by The Productivity Press Development Team. “Advertise, Promote, and Market Your Business or Website, With Little or No Money”, by Bruce C. Brown.
“The Strategy and Tactics of Pricing: A Guide to Growing More Profitably”, by Thomas T. Nagle. “The Partnership Charter: How to Start Out Right With Your New Business Partnership (Or Fix the One You’re In)”, by David Gage.
“Time Management: Proven Techniques For Making The Most Of Your Valuable Time”, by Marshall J. Cook. “Dictionary of Banking Terms”, by Thomas P. Fitch.
“Inventory Accuracy: People, Processes, & Technology”, by David Piasecki. Biz 101, a publication by the Westchester and Fairfield County Business Journals. If you need a copy, let me know and I’ll get you one.
Webster’s New World Business Writing Handbook, by Richard Worth

2006

“How To Succeed As A Small Business Owner . . . And Still Have A Life”, by Bill Collier. “Activity Accounting, An Activity Based Costing Approach”, by James A. Brimson.
“The EVA Challenge: Implementing Value Added Change in An Organization”, by Joel M. Stern, John S. Shiely and Irwin Ross. “BizStats.com”. They supply data that is industry specific, which you can use to compare your performance, versus your industry at large.
“The Business Planning Guide”, by David H. Bangs. “Essentials of Inventory Management”, by Max Muller.
“Sales and Operations Planning, The How to Book, Second Edition”, by Thomas F. Wallace. “Create Your Own Employee Guide”, by Lisa Guerin and Amy Delpo.
“Crisp: Writing a Human Resources Manual: A Step-by-Step Plan for Developing an Employee Handbook (The Fifty-Minute series)”, by Susan Brock “Job Description Handbook”, by Margie Mader-clark.
“Built to Last; Successful Habits of Visionary Companies”, by Jim Collins. “Excuse Me, Your Life Is Waiting, The Astonishing Power of Feelings”, by Lyn Grabhorn.
“The Board Book, Making Your Corporate Board A Strategic Force In Your Company’s Success”, by Susan Shultz. “How You Can Avoid Legal Land Mines: A Laymans Guide to the Law”, by Joseph Lyles.
“Fair, Square & Legal: Safe Hiring, Managing & Firing Practices to Keep You & Your Company Out of Court”, by Donald H. Weiss. “Ready, Set, Sell! How To Get From ZERO To Sales HERO In 90 Days”, by Don Mastrangelo.
“Harvard Business Review on Managing Your Career”, by Harvard Business School Press. “Systematic Succession Planning, Building Leadership from Within”, by Sandy Pokras.
“The Manager’s Guide to Preventing a Hostile Work Environment: How to Avoid Legal Threats by Protecting Your Workplace from Harassment Based on Sex, Race, Disability, Religion or Age”, by Wanda Dobrich, Steven Dranoff, and Gerald Maatman, Jr. “Understanding Cash Flow (Finance Fundamentals for Nonfinancial Managers Series)”, by Franklin J. Jr. Plewa and George T. Friedlob.
“The Pricing Advantage”, by Michael Marn, Eric Roegner, & Craig Zawada. “Financing International Trade” by James C. Baker.
“Creating an Open Book Organization, Where Employees Think & Act Like Business Partners”, by Thomas J. McCoy. “Management Accounting: The Cornerstone for Business Decisions”, by Maryanne M. Mowen, and Don R. Hansen.
“Gemba Kaizen, A Common Sense, Low Cost Approach to Management”, by Masaaki Imai. “Market Driven Health Care: Who Wins, Who Loses in the Transformation of America’s Largest Service Industry”, by Regina E. Herzlinger.
“The Health Care Mess, How We Got Into It and What It Will Take To Get Out”, by Julius B. Richmond and Rashi Fein. “The Small Business Valuation Book”, by Lawrence Tuller.
“The 7 Irrefutable Rules of Small Business Growth”, by Steven Little. “Budgeting and Finance”, by Peter Engel.
“Guerilla Marketing”, or any of the books in the Guerilla series by Jay Levinson. They’re full of practical advice. “The Tipping Point”, by Malcom Gladwell
“Business Process Mapping, Improving Customer Satisfaction”, by Mike Jacka and Paulette Keller. “How to Make Money Without Money: The Art of Transferrable Letters of Credit and Assignments of the Proceeds”, by Jacob Katsman.
“Ready, Set, Sell, How To Go From Zero To Sales Hero In 90 Days”, by Don Mastrangelo. “Lost Knowledge: Confronting the Threat of an Aging Workforce”, by David DeLong
“The Aging Workforce: Realities, Myths, And Implications for Organizations”, by Jerry Hedge. “From Work to Retirement”, by Marion E. Haynes.
“Streetwise Financing The Small Business: Raise Money For Your Business At Any Stage”, by Charles H. Green. “Breaking the Rules, Removing Obstacles to Effortless Performance”, by Kurt Wright.
“The Millionaire Next Door series”, by Thomas Stanley. “Primal Leadership: Learning To Lead with Emotional Intelligence”, by Daniel Goleman.
“Family Business Compensation”, by Craig Aronoff “The Family Compensation Handbook”, by Barbara Spector
“Keep the Family Baggage Out of the Family Business”, by Questin Fleming. “Focal Point: A Proven System to Simplify Your Life, Double Your Productivity, and Achieve All Your Goals”, AMACOM; New York; 2002.
“20 Secrets for Landscape Contractors”, by Robin Tulleners. “Organizing From the Inside Out”, by Julie Morganstern.
“Every Business is a Growth Business: How Your Company Can Prosper Year After Year”, by Ram Charan and Noel Tichy “The Leadership Engine, How Winning Companies Build Leaders At Every Level”, by Ram Charan and Noel Tichy
“Crisis Management, Planning for the Inevitable”, by Steven Fink. “Knockout Presentations: How to Deliver Your Message with Power, Punch and Pizzazz”, by Diane Direstra.
“How to Sell Your Business: And Get The Best Price For It”, by John E. Sampson. “The Organized Executive: A Program for Productivity – New Ways to Manage Time, Paper, People and the Electronic Office”, by Stephanie Winston.
“Family Business Succession: The Final Test of Greatness”, by Craig Aronoff, Stephen McClure, and John Ward. “Ahead of the Curve, A Common Sense Guide to Forecasting Business and Market Cycles” , by Joseph H. Ellis.
“Leadership” by Rudolph Giuliani. “Get Free Publicity”, by George McKenzie.
“Budgeting Basics and Beyond, A Complete Financial Guide for Non-Financial Managers”, by Jae Shim and Joel Siegel.

2005

“Start and Run a Proiftable Retail Business”, by Jim Dion and Ted Topping. “2600 Phrases for Effective Performance Reviews: Ready-to-use Words And Phrases That Really Get Results”, by Paul Falcone.
“Behavior Based Interviewing, Selecting the Right Person for The Job”, by Terry Fitzwater “Interviewing and Selecting Higher Performers: Every Manager’s Guide to Effective Interviewing Techniques”, by Richard Beatty.
“Activity Based Costing, An Executive’s Guide”, by Gary Conkins. “Customer Service Nightmares: 100 Tales of the Worst Experiences Possible, and How They Could Have Been Fixed”, by Nancy J. Friedman.
“Divide and Conquer: Target Your Customers through Market Segmentation”, by Harry Webber “Creating the Marketing Experience, New Strategies for Building Relationships with Your Target Market”, by Joe Marconi
“Business Banking”, by Theodore Platz and Thomas Fitch “The Dictionary of Banking Terms”, by Thomas Fitch.
Larry Bossidy’s Execution, “The Discipline of Getting Things Done”. “Hiring Great People”, by Kevin Klinvex, Matthew O’Connell and Christopher Klinvex
“Business Process Mapping, Improving Customer Satisfaction”, by J. Mike Jacca and Paulette Keller. “The Small Business Owner’s Guide to a Good Night’s Sleep”, by Debra Koontz Traverso.
“the McGraw Hill 36-Hour Course for Non Financial Managers”, by Robert A. Cooke “Finance for Non-Financial Managers”, a Briefcase Book, by Gene Siciliano.
“Rich Dad’s Cashflow Quadrant”, by Robert T. Kiyosaki. “Follow This Path: How the World’s Greatest Organizations Drive Growth by Unleashing Human Potential”, by Curt Coffman and Gabriel Gonzalez-Molina
“The Mind of the C.E.O.” by Garten, Jeffrey “The Perfect Engine, How to Win in the New Demand Economy by Building to Order with Fewer Resources”, by Anand Sharma and Patricia Moody.
“The Basics of Process Mapping”, by Robert Damelio “Process Mapping, Ways to Re-engineer your Business”, by V. Daniel Hunt.
“Fictions of Business: Insights on Management from Great Literature”, by Robert Brawer. “Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Customers Buy”, by Bill Stinnett
“CRM At The Speed of Light”, by Paul Greenberg “A Practical Guide To CRM”, by Janice Reynolds
“The Kite Runner”, by Khaled Hosseini “Tuesdays with Morrie”, by Mitch Albom
“1776”, by David McCullough “The Secret Man”, by Bob Woodward
“The Power of Thinking Without Thinking”, by Malcom Gladwell. “Closed Chambers”, by Edward Lazarus
“The Majesty of the Law, Reflections of a Supreme Court Justice”, by Susan Day O’Connor. “Managing Stress: Principles and Strategies for Health and Well-Being”, by Brian Luke Seaward
“6 Week StartUp”, by Rhonda Abrams “Sales Forecasting: A New Approach”, by Thomas F. Wallace and Robert A. Stahl.
“Sales and Operations Planning, The How-to Handbook”, by Thomas F. Wallace. “The Tipping Point, How Little Things Can Make a Big Difference”, by Malcolm Gladwell
“Don’t Jump to Solutions, Thirteen Delusions that Undermine Strategic Thinking” , by William Rouse “The Definitive Guide to Marketing Planning, a Fast Track to Intelligent Marketing Planning and Implementation for Executives”, by Angela Hatton
“Men are from Mars, Women are from Venus”, by John Gray “Market Women: Black Women Entrepreneurs: Past Present and Future”, by Cheryl Smith.
“The Rise of Women Entrepreneurs: People, Processes and Global Trends”, by Jeanne Halladay “A CRM Handbook: a business guide to customer relationship management”, by Jill Dyche.
“A Practical Guide to CRM”, by Janice Reynolds. “Harvard Business Review Book on Customer Relationship Management”, by C. K. Prahalad.
“Marketing on a Budget”, by Ros Jay “The 21 Indispensable Qualities of a Leader; Becoming the Person Others Will Want to Follow”, by John C. Maxwell.
“Conspiracy of Fools”, by Kurt Eichenwald. “First Break All the Rules: What the World’s Greatest Managers Do Differently”, by Marcus Buckingham and Curt Coffman.
“Company Relocation Handbook”, by Sharon Kaye Ward and William Gary Ward “Effective Succession Planning: Ensuring Leadership Continuity and Building Talent from Within”, by William J. Rothwell.
“DUH! Lessons in Employee Motivation that Every Business Should Learn: from the Worlds Best (and Worst) Airlines” “The Theory of Incentives”, by Jean-Jacques Laffont.
“Beans: Four Principles for Running a Business in Good Times and Bad”, by Leslie Yerkes, Charles Decker and Bob Nelson. “96 Great Interview Questions to Ask Before you Hire”, by Paul Falcone .
“Recognizing and Rewarding Employees”, by R. Brayton Bowen “Prospecting for Sales Success”, or David Sandler’s
“You Can’t Teach a Kid to Ride a Bike in a Seminar”, Bill Good . “Finance for Non-Financial Managers”, by Lawrence W. Tuller.
“Performance Management”, by Robert Bacal. “The Knowledge Engine: How to Create Fast Cycles of Knowledge-to-Performance and Performance-to-Knowledge”, by Lloyd Baird and John C. Henderson.
“The Seven Habits of Highly Effective People”, by Stephen Covey “Hiring Great People”, by Kevin Klinvex.
“Hiring the Best”, by Martin Yate. “Dave Kahle: How to Create A Win/Win Sales Compensation Plan”, and “How to Find, Interview, Select and Hire a Good Sales Person”. You can find them on the Internet at www.davekahle.com
“A Manager’s Guide to Effective Interviewing”, . “Growing Pains: transitioning from an Entrepreneurship to a Professionally Managed Firm”, by Eric Flamholtz and Yvonne Randle.
“The Origin and Evolution of New Business”, by Amar Bhide “Good to Great”, by Jim Collins.

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