Want to have our field people get out the door faster. Some arrive late, and when they do punch in they take their time getting on the road. The field crews can’t get their work done and we can’t make money unless everyone is here on time and out the door almost as soon as they get here.
Thoughts of the Day: Time is money – make sure your people understand that principle. Minimize opportunities for delay. Have a system to minimize delays. Focus on a factors that contribute to enhanced performance.
We’re trying to figure out how much our people can produce without going to another shift or farming work out to someone else. We have no clue whether it makes sense to hire more production people, or if we do add people, what kinds of people to add.
Thoughts of the Day: Don’t waste potential guessing how to increase capacity, when simple math will yield concrete answers. Start with figuring out how much your firm can realistically produce under current conditions. Then look for production limitations to fix and efficiency and sales opportunities to capitalize on.
Customers aren’t happy and we need to get them roped back in. Can customer delivery problems be addressed productively? Is there a cookie-cutter approach?
THOUGHTS OF THE DAY: It’s a home run when you and the customer agree on what’s expected and you’re able to deliver exactly that. Know that customers who take time to explain their concerns are doing you a big favor. Set up a system to learn from breakdowns. Strive to match customer demands for level of quality, pricing and accountability.
Last year, we should have maxed out August. Ended up being one of our lowest months because of vacations, one guy on light duty then didn’t come in, second guy struggling with shoulder problems. We were counting on this revenue, and now we don’t have it. Can’t let that happen again this year. What should we do?
Thoughts of the day… Make a plan for what’s expected. It’s important to know how long each job will take. Weekly calendar adjustments are essential. Have a plan for making the last hour(s) of the day productive. Make time for downtime. Work with sales to maximize profits.